Shipping & Returns

Shipping days are Monday to Friday, excluding Bank Holidays and Courier Christmas Holidays.
 

Orders received before 1.00pm. are usually, but not always, sent out the same working day. Orders containing live or frozen products are only shipped Monday, Tuesday and Wednesday to allow for any delay by the courier. We will inform you by e-mail when your order is despatched. If you have not received it within 2 working days please contact us as soon as possible.
 

Once an order has been despatched we cannot be held responsible for delays by the courier company. Most UK orders are delivered the next working day after despatch but occasionally delays occur and it may take an extra day or two before your order arrives. Oversea orders usually take 4-5 days for delivery.

We always request a signature on delivery. If the premises are unattended, delivery may be delayed. Uk customers can leave instructions for safely leaving an order without signature in the notes box in the checkout basket.

Customs regulations and restrictions vary from country to country. We are not liable for any delays or siezure by Customs Departments of the receiving country. It is your reposibility to check the legality of any product sent to you. You are liable for any Customs charges

DELIVERY CHARGES.

Delivery charges are calculated by weight and destination. There are 3 UK delivery zones and a number of zones for the EU and overseas destinations.

You can check delivery costs from the checkout basket. Click the shipping button and enter your country and post code(UK only). 

UK SHIPPING CHARGES.

We charge the actual cost of carriage. We do not  inflate the price of products so that we can offer reduced or "free" carriage.

All couriered parcels are trackable. The costs of sending a parcel are made up of courier charge plus fuel surcharge plus Vat.

The UK is split into 3 Zones.

Zone 1 is mainland England Wales and parts of Scotland.

Small      Non bulky up to 1kg  -  £4.75

Medium  Bulky to 1kg up to 2kg  -  £5.00.

Large      Bulky to 2kg up to 4kg  -  £6.00.

Parcel     Bulky to 4kg up 10kg  -  £6.95.

Parcel     up to 40kg  -  £8.00.

Zone 2 is the Higlands, Northern Ireland and most islands.

             Small and Medium as zone 1

Large     Bulky to 2kg up to 4kg  -  £7.10.

Parcel    Bulky to 4kg up to 10kg  -  £13.00.

Parcel    up to 40kg  -  £21.00.

Zone 3 is the Isle of Wight and the Scilly Isles

               Up to 10kg as zone 2

Parcel     up to 40kg  -  £15.00